On 14 May 2021, the Health Service Executive (HSE) of Ireland suffered a major ransomware cyberattack which caused all of its IT systems nationwide to be shut down. It was the most significant cybercrime attack on an Irish state agency and the largest known attack against a health service computer system. Bloomberg News reported that the attackers used the Conti ransomware. The group responsible was identified as a criminal gang known as Wizard Spider, believed to be operating from Russia. The same group is believed to have attacked the Department of Health with a similar cyberattack. On 19 May, the Financial Times reviewed private data for twelve individuals which had appeared online as a result of the breach. On 28 May, the HSE confirmed confidential medical information for 520 patients, as well as corporate documents were published online.
Background The attackers began by sending a malicious email to a workstation on 16 March 2021. The email was opened on 18 March. A malicious Microsoft Excel file was downloaded, which allowed the attackers access to HSE systems. The attackers gained more access over the following weeks. The HSE antivirus software detected activity on 31 March, but could not block it as it was set to monitor mode. On 13 May the cybersecurity provider for the HSE emailed the Security Operations team that there had been unhandled threats on at least 16 systems since 7 May. The Security Operations team had the server team restart servers. The HSE was alerted to the attack at 4am on 14 May 2021. The attack affected both national and local systems, involved in all core services, with the HSE taking down their IT system in order to protect it from the attack and to give the HSE time to consider options. The attack occurred during the COVID-19 pandemic. Ireland's COVID-19 vaccination programme was not affected by the attack and proceeded as planned; however, the COVID-19 general practitioner and close contact referral system was down, requiring these individuals to attend walk-in sites rather than attend an appointment. The independent TD (Member of Parliament) Cathal Berry stated that the National Cyber Security Centre which is responsible for the state's cyber security, had only 25 members of staff, a budget of €5 million a year, no dedicated premises, and that its position of Director had been vacant for a year due to its salary of €89,000 a year. The National Cyber Security Centre was then under the remit of the Department of the Environment, Climate and Communications. Since 2025, it has been under the remit of the Department of Justice, Home Affairs and Migration.
Perpetrator & methodology The National Cyber Security Centre identified the penetration testing tool Cobalt Strike, sold by American IT company HelpSystems, as being used to move through and infect HSE and Department of Health systems, to run executable files, and to deploy a variant of the Conti ransomware. Cobalt Strike Beacon was detected on infected systems, which allowed them to be controlled and for software to be deployed remotely. The group responsible was identified as a criminal gang known as Wizard Spider, believed to be operating from Saint Petersburg, Russia.
Impact
Hospitals The ransomware cyber attack had a significant impact on hospital appointments across the country, with many appointments cancelled including all outpatient and radiology services. Several hospitals described situations where they could not access electronic systems and records and had to rely on paper records. Some have warned of significant disruption with routine appointments being cancelled, including maternity checkups and scans. The COVID-19 testing referral system was made offline, requiring individuals with suspected cases to attend walk-in COVID-19 testing centres, rather than attend an appointment. The COVID-19 vaccination registration portal was also made offline, but was later back online in the evening. The Chief Operations Officer of the HSE – Anne O'Connor – said on 14 May that some cancer and stroke services had been affected and that "the situation will be very serious if it continues into Monday [17 May]". She said that the most serious concerns were with diagnostics, with radiology systems having gone down, affecting CT and other scans from going ahead. A large amount of out-patient appointments were also cancelled; most community health services are unaffected. O'Connor also reported that "we don't know what data has been taken", but "we know some data has been compromised", with the Data Protection Commissioner being alerted to the potential breach. The HSE published a list of affected services on its website at lunchtime on 14 May 2021. On 19 May, the Financial Times reviewed "samples" of private data of twelve individuals that was published online, including admission records and laboratory results for a man admitted to hospital for palliative care. In response, the National Cyber Security Centre stated criminal gangs "habitually release stolen information as a means of pressurising organisations into paying a ransom". The ContiLocker Team claimed to also have staff employment contracts, payroll data and financial statements, patient addresses, and patient phone numbers. On 28 May, the HSE confirmed that data relating to 520 patients, including sensitive information, was published online.
Hospital disruptions
In December 2021 the HSE said that it may take up to four months to contact all those whose data was stolen. The Garda National Cyber Crime Bureau received the data from the United States Department of Justice through a mutual legal assistance treaty. The Bureau provided the data to the HSE on 17 December 2021. The HSE confirmed that said data was taken from its computers. The HSE also contacted the Data Protection Commissioner about the data. The data is expected to be a mix of personal data, medical information, HSE corporate information as well as commercial and general personal administrative information.
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