Human-centered design, as used in ISO standards, is an approach to problem-solving commonly used in process, product, service and system design, management, and engineering frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. The approach seeks to develop solutions that are useful, usable, and responsive to the needs, behaviors, and contexts of the people affected by them. Human involvement typically takes place in initially observing the problem within context, brainstorming, conceptualizing, developing concepts and implementing the solution.
Human-centered design is an approach to interactive systems development that aims to make systems usable and useful by focusing on the users, their needs and requirements, and by applying human factors/ergonomics, and usability knowledge and techniques. This approach enhances effectiveness and efficiency, improves human well-being, user satisfaction, accessibility and sustainability; and counteracts possible adverse effects of use on human health, safety and performance. Human-centered design builds upon participatory action research by moving beyond participants' involvement and producing solutions to problems rather than solely documenting them. Initial stages usually revolve around immersion, observing, and contextual framing— in which innovators immerse themselves in the problem and community. Subsequent stages may then focus on community brainstorming, modeling and prototyping and implementation in community spaces. Human-centered design can be seen as a philosophy that focuses on analyzing the needs of the user through extensive research. User-oriented design is capable of driving innovation and encourages the practice of iterative design, which can create small improvements in existing products and newer products, thus giving room for the potential to transform markets.
Development Human-centered design has its origins at the intersection of numerous fields including engineering, psychology, anthropology and the arts. As an approach to creative problem-solving in technical and business fields, its origins are often traced to the founding of the Stanford University design program in 1958 by Professor John E. Arnold who first proposed the idea that engineering design should be human-centered. This work coincided with the rise of creativity techniques and the subsequent design methods movement in the 1960s. In Architect or Bee?, Mike Cooley coined the term human-centered systems in the context of the transition in his profession from traditional drafting at a drawing board to computer-aided design. Human-centered systems, as used in economics, computing and design, aim to preserve or enhance human skills, in both manual and office work, in environments in which technology tends to undermine the skills that people use in their work.
Human centeredness asserts firstly, that we must always put people before machines, however complex or elegant that machine might be, and, secondly, it marvels and delights at the ability and ingenuity of human beings. The Human Centered Systems movement looks sensitively at these forms of science and technology which meet our cultural, historical and societal requirements, and seeks to develop more appropriate forms of technology to meet our long-term aspirations. In the Human Centered System, there exists a symbiotic relation between the human and the machine, in which the human being would handle the qualitative subjective judgements and the machine the quantitative elements. It involves a radical redesign of the interface technologies and at a philosophical level, the objective is to provide tools (in the Heidegger sense) which would support human skill and ingenuity rather than machines which would objectivise that knowledgeSince the late twentieth century, human centered design has increasingly been integrated with systems thinking approaches. This has led practitioners to consider user needs as well as the broader social, organizational, and environmental systems in which designed interventions operate.
User participation
The user-oriented framework relies heavily on user participation and user feedback in the planning process. Users are able to provide new perspective and ideas, which can be considered in a new round of improvements and changes. It is said that increased user participation in the design process can garner a more comprehensive understanding of the design issues, due to more contextual and emotional transparency between researcher and participant. A key element of human-centered design is applied ethnography, which is a research method adopted from cultural anthropology. This research method requires researchers to be fully immersed in the observation so that implicit details are also recorded.
Rationale for adoption
Using a human-centered approach to design and development has substantial economic and social benefits for users, employers and suppliers. Highly usable systems and products tend to be more successful both technically and commercially. In some areas, such as consumer products, purchasers will pay a premium for well-designed products and systems. Support and help-desk costs are reduced when users can understand and use products without additional assistance. In most countries, employers and suppliers have legal obligations to protect users from risks to their health, and safety and human-centered methods can reduce these risks (e.g. musculoskeletal risks). Systems designed using human-centered methods improve quality, for example, by:
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