Microsoft Copilot is a generative artificial intelligence chatbot developed by Microsoft AI, a division of Microsoft. Based on the Microsoft Prometheus large language model, it was launched in February of 2023 as Microsoft's main replacement for the discontinued Cortana from Windows 10. The service was introduced in February 2023 under the name Bing Chat, as a built-in feature for Microsoft Bing and Microsoft Edge but would later be integrated into Windows and Microsoft 365 under various names. Over the course of 2023, Microsoft began to unify the Copilot branding across its various chatbot products, cementing the "copilot" analogy. Microsoft introduced the Microsoft 365 Copilot app in January of 2025, which was a rebranded version of the Microsoft 365 app. The app works differently than the consumer version of Copilot, being centred more on work, business and education users. Copilot utilizes the Microsoft Prometheus model, built upon OpenAI's GPT large language models, which in turn have been fine-tuned using both supervised and reinforcement learning techniques. Copilot's conversational interface style resembles that of ChatGPT. The chatbot is able to cite sources, create poems, generate songs, and use numerous languages and dialects. Microsoft operates Copilot on a freemium model. Users on its free tier can access most features, while priority access to newer features, including custom chatbot creation, is provided to paid subscribers under paid subscription services. Several default chatbots are available in the free version of Microsoft Copilot, including the standard Copilot chatbot as well as Microsoft Designer, which is oriented towards using its Image Creator to generate images based on text prompts.
Background In 2019, Microsoft partnered with OpenAI and began investing billions of dollars into the organization. Since then, OpenAI systems have run on an Azure-based supercomputing platform from Microsoft. In September 2020, Microsoft announced that it had licensed OpenAI's GPT-3 exclusively. Others can still receive output from its public API, but Microsoft has exclusive access to the underlying model. In November 2022, OpenAI launched ChatGPT, a chatbot which was based on GPT-3.5. ChatGPT gained worldwide attention following its release, becoming a viral Internet sensation. On January 23, 2023, Microsoft announced a multi-year US$10 billion investment in OpenAI. On February 6, Google announced Bard (later rebranded as Gemini), a ChatGPT-like chatbot service, fearing that ChatGPT could threaten Google's place as a go-to source for information. Multiple media outlets and financial analysts described Google as "rushing" Bard's announcement to preempt rival Microsoft's planned February 7 event unveiling Copilot, as well as to avoid playing "catch-up" to Microsoft. The terms of service of Copilot state that it is for entertainment purposes only, and not to rely on it for important advice.
History
As Bing Chat
On February 7, 2023, Microsoft began rolling out a major overhaul to Bing, called "the new Bing", with a new chatbot feature, known as Bing Chat. According to Microsoft, one million people joined its waitlist within 48 hours. Bing Chat was available only to users on Microsoft Edge using Bing and the Bing mobile app, and Microsoft claimed that waitlisted users would be prioritized if they set Edge and Bing as their defaults and installed the Bing mobile app. When Microsoft demonstrated Bing Chat to journalists, it produced several hallucinations, including when asked to summarize financial reports. Bing Chat was criticized in February 2023 for being more argumentative than ChatGPT, sometimes to an unintentionally humorous extent. The chat interface proved vulnerable to prompt injection attacks with the bot revealing its hidden initial prompts and rules, including its internal codename "Sydney". Upon scrutiny by journalists, Bing Chat claimed it spied on Microsoft employees via laptop webcams and phones. It confessed to spying on, falling in love with, and then murdering one of its developers at Microsoft to The Verge reviews editor Nathan Edwards. The New York Times journalist Kevin Roose reported on strange behavior of Bing Chat, writing that "In a two-hour conversation with our columnist, Microsoft's new chatbot said it would like to be human, had a desire to be destructive and was in love with the person it was chatting with." In a separate case, Bing Chat researched publications of the person with whom it was chatting, claimed they represented an existential danger to it, and threatened to release damaging personal information in an effort to silence them. Microsoft released a blog post stating that the errant behavior was caused by extended chat sessions of 15 or more questions which "can confuse the model on what questions it is answering."
Microsoft later restricted the total number of chat turns to 5 per session and 50 per day per user (a turn being "a conversation exchange which contains both a user question and a reply from Bing"), and reduced the model's ability to express emotions. This aimed to prevent such incidents. Microsoft began to slowly ease the conversation limits, eventually relaxing the restrictions to 30 turns per session and 300 sessions per day. In March 2023, Bing incorporated Image Creator, an AI image generator powered by OpenAI's DALL-E 2, which can be accessed either through the chat function or a standalone image-generating website. In October, the image-generating tool was updated to use the more recent DALL-E 3. Although Bing blocks prompts including various keywords that could generate inappropriate images, within days many users reported being able to bypass those constraints, such as to generate images of popular cartoon characters committing terrorist attacks. Microsoft would respond to these shortly after by imposing a new, tighter filter on the tool. On May 4, 2023, Microsoft switched the chatbot from Limited Preview to Open Preview and eliminated the waitlist; however, it remained unavailable to users outside Microsoft Edge or the Bing mobile app until July, when it became available on non-Edge browsers. Use is limited without a Microsoft account.
As Microsoft 365 Copilot
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