computer science

Moveworks

Moveworks is a computer science topic covered in the lgStudy science library. This page brings together a partial reference excerpt, illustrations, worked examples, real-world applications and a short study plan, so you can understand Moveworks rather than just read about it. In short: Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. It develops an AI platform, designed for large enterprises, that uses natural language understanding (NLU), probabilistic machine learning, and automation to resolve workplace requests.

Key takeaways

Moveworks belongs to computer science; place it in that map before memorising details.
Learn the definition first, then one example that makes the definition concrete.
Connect Moveworks to a quantity you can measure, compute or draw — that is where exam questions come from.
Reproduce the core statement of Moveworks from memory before moving on to harder problems.

Reference excerpt

Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. It develops an AI platform, designed for large enterprises, that uses natural language understanding (NLU), probabilistic machine learning, and automation to resolve workplace requests. Autodesk and Broadcom are some of their client companies. Its platform analyzes requests made by company employees to its chatbot, and resolves them through through integration with other software applications. It is available in business communication tools such as Slack and Microsoft Teams, as well as through online platforms such as ServiceNow and SharePoint. As of its Series C financing round in June 2021, Moveworks is valued at $2.1 billion and has raised $315 million in total funding. The company’s investors include Tiger Global, Alkeon Capital, and other firms. In December 2025, Moveworks was acquired by ServiceNow.

History Moveworks was founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen. The founders recognized the potential of an AI-powered chatbot to resolve a significant portion of employees’ support issues, without involvement from a corporate help desk. This model would enable self-service for employees with common requests or questions. After working with a group of lighthouse customers to automate IT support use cases, the firm came out of "stealth mode" in April 2019, following a $30 million Series A investment from Lightspeed Venture Partners and Bain Capital. The company raised a $75 million Series B round in November 2019 and a $200 million Series C round in June 2021. Moveworks initially solved employees’ IT support issues. In March 2021, it expanded its Employee Service Platform to address issues concerning other lines of business, including HR, finance, and facilities. The firm also released an internal communications solution that allows company leaders to send interactive messages to employees. Moveworks was recognized as the Best Chatbot Solution at the 2021 AI Breakthrough Awards, named to the Forbes AI 50 in 2019, 2020, and 2021, and selected as one of the Most Innovative Tech Companies of the Year at the 2021 American Business Awards. In December 2025, nine months after agreeing to buy it for $2.9 billion, ServiceNow completed the acquisition of Moveworks.

Technology The Moveworks platform comprises a multitude of specialized machine learning models, such as variants of the BERT language model. These models are trained on historical support tickets in order to process and fulfill new requests; for example, answering policy questions, accessing software, and editing email groups. As of October 2021, Moveworks is capable of resolving requests written in across 100+ languages. A central goal of Moveworks' machine learning process is to augment the "small data" of its customers. Training deep learning models often requires very large data sets; for example, millions of annotated requests for a new laptop. Whereas few companies possess a sufficient quantity of such requests from their own employees, Moveworks leverages Collective Learning across many companies to make high-accuracy predictions about how to resolve a given issue.

References

Illustrations

Worked examples

Example 1 — a first encounter with Moveworks

Start with the simplest possible case. Write down what Moveworks claims or describes in one sentence, then invent the smallest concrete situation in which that sentence is true. In computer science, the smallest case is usually a single object, a single equation or a single measurement. Check that every symbol or term in your sentence has a meaning in that case.

Example 2 — changing one variable

Take the situation from Example 1 and change exactly one quantity: double it, halve it, or set it to zero. Predict what should happen to Moveworks before you calculate. Comparing your prediction with the result is the fastest way to find out whether you understand the idea or only the words.

Example 3 — an exam-style question

Typical questions about Moveworks ask you to (a) state it precisely, (b) apply it to given data, and (c) explain a limitation. Practise writing all three answers in under five minutes; the third part is what separates a full-mark answer from an average one.

Applications of Moveworks

In research: Moveworks appears in computer science research whenever the underlying quantities have to be modelled precisely. Papers usually cite it as a starting assumption and then explore where it breaks down.
In technology and industry: Engineering practice reuses Moveworks in design rules, simulations and safety margins. Knowing the idea lets you read a specification sheet and understand why the numbers look the way they do.
In the classroom: Moveworks is common in secondary-school and first-year university syllabi. It links to neighbouring topics 2016 establishments in California, 2025 mergers and acquisitions, American companies established in 2016, so understanding it makes those chapters shorter.
In everyday life: Look for Moveworks outside the textbook — in sport, cooking, traffic, electronics or the sky above you. An example you found yourself is remembered far longer than one you were given.

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How to study Moveworks in 20 minutes

Read the reference excerpt below once, without taking notes.
Close the page and write down what Moveworks means in your own words.
Compare your version with the excerpt and mark what you missed.
Work through the three examples above with pen and paper.
Explain Moveworks out loud to somebody else — or to Teacher Smith in the lgStudy chat.

Frequently asked questions

What is Moveworks in simple terms?

Why does Moveworks matter?

Because it connects several computer science ideas at once: it gives you a definition you can apply, a quantity you can calculate, and a way to check whether a result is plausible.

How should I study Moveworks?

Read the excerpt, restate it from memory, then work through the examples and applications listed on this page. The five-step study plan above takes about twenty minutes.

What does this page cover?

It gives you a compact reference excerpt plus original lgStudy explanations, examples, applications and study material on Moveworks.