A payphone (alternative spelling: pay phone or pay telephone or public phone) is typically a coin-operated public telephone, often located in a telephone booth or in high-traffic public areas. Prepayment is required by inserting coins or telephone tokens, swiping a credit or debit card, or using a telephone card. The company that operates the payphone generally pays either rent or a revenue share to the owner of the property where the phone is installed. Invented in the late 19th century, payphones became ubiquitous worldwide in the 20th, enough to contribute to the notion of universal access to basic communication services. The charge for a call may be a flat rate, or dependent on call duration. Following the explosive growth of mobile telephony, the use of payphones, and the number installed, has decreased greatly; several countries and areas have now abolished their payphone services altogether.
Countries
Australia As of 2017, in Australia, there are approximately 17,000 payphones. Previously, there had been over 30,000 payphones. In Australia, Telstra operates 15,000 payphones, which have been available free of charge as of 2021. Telstra had previously made payphones available for free at Christmas and the New Year. The number of payphones Telstra operates is determined by the Australian federal government. Telstra has a universal service contract to provide payphones, which was criticized by ABC News for failing to secure mobile phones in February 2024 after a severe storm destroyed houses and shut down power and communications in Mirboo North. In 2017, the Australian government considered abolishing the payphone network.
Canada
Most payphones in Canada are owned and operated by large telecom providers such as Bell, Telus Communications, and SaskTel. In the last 20 years, customer-owned coin-operated telephones (COCOT) have also appeared in the market, but their numbers are smaller due to the emergence of mobile phones. The cost of most local payphone calls is 50 cents CAD, having increased from 25 cents since 2007. Payphones in Alberta were 35 cents for a time, but in most jurisdictions the price simply doubled. Newer phones allow users to use calling cards and credit cards. For coin-paid long distance, COCOTs are less expensive for short calls (typically $1 for three minutes) than incumbent providers (whose rates start near $5 for the first minute). Dialing 0 for the operator and 911 calls are still free. The Toronto Transit Commission deploys payphones on all subway platforms as a safety precaution; a blue "Crisis Link" button on 141 payphones connects directly with Distress Centres of Canada as a free suicide prevention measure. As of 2013, there were about 70,000 payphones across the country. In 2013, the CRTC issued a temporary moratorium on the removal of payphones in small communities. In September 2015, the CRTC remarked that "32 percent of Canadians used a payphone at least once in the past year," and that they are used "as a last resort in times of inconvenience and emergency."
Germany The payphone model 23, introduced at Deutsche Bundespost Telekom in 1992, is an electronic software-controlled payphone for analog connections. It is equipped with coin, (German: Münzspeicherwagen), and integrated test program setting. It has a remote maintenance – the independent reports of a background system by means of an integrated modem error (for example, defects in components, lack of listeners), operating states (for example, full coin box), or departures (for example standing open the cartridge mounting door, missing coin). The Payphone 23 consists of two basic units, the equipment part including all the necessary for the operation modules (BG) and the secured below the growing payphone cassettes with the coin box.
Hong Kong
In Hong Kong, public payphones have been installed and maintained over the years primarily by HKT (formerly PCCW). Many public telephones were removed throughout the 2010s and early 2020s due to low usage, but thousands of physical kiosks still remain across the territory. Following structural changes in the telecommunications market and a decision by the Office of the Communications Authority (OFCA) to reduce subsidies, operators are no longer obligated to maintain public telephones in areas with low demand. However, the provision of communication services remains highly visible in specific public infrastructure, with free courtesy phones consistently maintained throughout the Hong Kong International Airport.
Italy In Italy, public payphones have been installed and maintained over the years by Telecom Italia (formerly SIP). Many public telephones were removed in the early 2010s, but there are still several thousand in operation throughout Italy. From 26 May 2023, following an AGCOM decision, TIM-Telecom Italia is no longer obliged to keep public telephones in service (but still has the option to do so). In hospitals, prisons, barracks and mountain refuges, the provision of public telephone services is in any case mandatory.
Japan
The majority of payphones on the street and in buildings in Japan are installed and maintained by Nippon Telegraph and Telephone (NTT).
Russia
In the Soviet period, different types of payphones were produced. There were also long-distance call payphones costing 15 kopeks, and also provided services of paid media such as listening to an anecdote, obtaining legal advice, or finding the address of the subscriber by phone number. After the collapse of the Soviet Union and the monetary reform of 1991, this form of payment became irrelevant. Some payphones were altered to accept tokens, while others have been designed to use telephone cards. For example, in St Petersburg, payment for payphones can be made with metro tokens. In some regions, calls from public phones are free of charge.
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