A self-serving bias is any cognitive or perceptual process that is distorted by the need to maintain and enhance self-esteem, or the tendency to perceive oneself in an overly favorable manner. It is the belief that individuals tend to ascribe success to their own abilities and efforts, but ascribe failure to external factors. When individuals reject the validity of negative feedback, focus on their strengths and achievements but overlook their faults and failures, or take more credit for their group's work than they give to other members, they are protecting their self-esteem from threat and injury. These cognitive and perceptual tendencies perpetuate illusions and error, but they also serve the self's need for esteem. For example, a student who attributes earning a good grade on an exam to their own intelligence and preparation but attributes earning a poor grade to the teacher's poor teaching ability or unfair test questions might be exhibiting a self-serving bias. Studies have shown that similar attributions are made in various situations, such as the workplace, interpersonal relationships, sports, and consumer decisions. Both motivational processes (i.e. self-enhancement, self-presentation) and cognitive processes (i.e. locus of control, self-esteem) influence the self-serving bias. There are both cross-cultural (i.e. individualistic and collectivistic culture differences) and special clinical population (i.e. depression) considerations within the bias. Much of the research on the self-serving bias has used participant self-reports of attribution based on experimental manipulation of task outcomes or in naturalistic situations. Some more modern research, however, has shifted focus to physiological manipulations, such as emotional inducement and neural activation, in an attempt to better understand the biological mechanisms that contribute to the self-serving bias.
History The theory of self-serving biases first came to attention in the late 1960s to early 1970s. As research on this topic grew, some people had concerns about it. In 1971, a fear emerged that the hypothesis would prove to be incorrect, much like the perceptual defense hypothesis by Dixon. However, the theory now holds strong. When this theory was still being developed it was during the research of attribution bias. Fritz Heider found that in ambiguous situations people made attributions based on their own needs, in order to maintain a higher self-esteem and viewpoint. This specific tendency became what we now know as the self-serving bias. Miller and Ross conducted a study in 1975 that was one of the earliest to assess not only self-serving bias but also the attributions for successes and failures within this theory. They argued that the self-serving bias people create is rational and not dependent on one's need for self-esteem. This means that if the outcome of an event is consistent with the person's expectation, then they will attribute dispositional (internal) factors. On the other hand, if the outcome of the event does not match the person's expectations, they will make situational attributions by blaming their surroundings instead of themselves.
Methods
Laboratory testing Investigations of the self-serving bias in the laboratory differ depending on the experimental goals, but have basic fundamental aspects. Participants perform some task, often of intelligence, social sensitivity, teaching ability, or therapy skills. Participants may be asked to work alone, in pairs, or in groups. After task completion, participants are given randomized bogus feedback. Some studies employ emotion-induction mechanisms to investigate moderating effects on the self-serving bias. Finally, participants make attributions for the given outcomes. These attributions are assessed by the researchers to determine implications for the self-serving bias.
Neural experimentation Some more modern testing employs neural imaging techniques to supplement the fundamental self-serving bias laboratory procedures. Neural correlates of the self-serving bias have been investigated by electroencephalography (EEG), as well as functional magnetic resonance imaging (fMRI). These procedures allow for insight into brain area activity during exhibition of a self-serving bias, as well as a mechanism to differentiate brain activity between healthy and clinical populations.
Naturalistic investigation Retrospective performance outcomes can be used in investigation of the self-serving bias. An example of this is reported company performance followed up by self-report of outcome attributions. These self-report attributions can then be used to assess how successes and failures are viewed by company employees and executives. This method can be used for numerous outcome variables to determine the presence or absence of the self-serving bias.
Factors and variables
Motivation Two types of motivation affect the self-serving bias: self-enhancement and self-presentation. Self-enhancement aims to uphold self-worth; attributing successes internally and failures externally helps people in their self-enhancement. Self-presentation refers to the drive to convey a desired image to others and make self-serving attributions to manage impressions. For example, they claim personal responsibility for successes but not failures in an attempt to influence how others perceive them. Motivation works in conjunction with cognitive factors to produce personally satisfying and self-preserving attributions for outcomes.
Locus of control Locus of control is one of the main influences of attribution style. Individuals with an internal locus of control believe that they have personal control over situations and that their actions matter. Those with an external locus of control believe that outside forces, chance, and luck determine situations and that their actions can not change anything. Individuals with an external locus of control are more likely to exhibit a self-serving bias following failure than those with an internal locus of control. The difference in attribution style between individuals with internal and external loci of control, however, is not as marked in successful outcomes, as individuals with both types attribution style have less need to defend their self-images in success. Airplane pilots with an internal locus of control were likely to exhibit a self-serving bias in regard to their skill and levels of safety.
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