The Office of Tailored Access Operations (TAO), structured as S32, is a cyberwarfare intelligence-gathering unit of the National Security Agency (NSA). It has been active since at least 1998, possibly 1997, but was not named or structured as TAO until "the last days of 2000," according to General Michael Hayden. TAO identifies, monitors, infiltrates, and gathers intelligence on computer systems being used by entities foreign to the United States.
History
TAO is reportedly "the largest and arguably the most important component of the NSA's huge Signals Intelligence Directorate (SID), consisting of more than 1,000 military and civilian computer hackers, intelligence analysts, targeting specialists, computer hardware and software designers, and electrical engineers. The office is currently known as Office of Computer Network Operations (OCNO)."
Snowden leak A document leaked by former NSA contractor Edward Snowden describing the unit's work says TAO has software templates allowing it to break into commonly used hardware, including "routers, switches, and firewalls from multiple product vendor lines". TAO engineers prefer to tap networks rather than isolated computers, because there are typically many devices on a single network.
Organization TAO's headquarters are termed the Remote Operations Center (ROC) and are based at the NSA headquarters at Fort Meade, Maryland. TAO has expanded to NSA Hawaii (Wahiawa, Oahu), NSA Georgia (Fort Gordon, Georgia), NSA Texas (Joint Base San Antonio, Texas), and NSA Colorado (Buckley Space Force Base, Denver).
S321 – Remote Operations Center (ROC): six hundred employees gather information from around the world. S323 – Data Network Technologies Branch (DNT): develops automated spyware S3231 – Access Division (ACD) S3232 – Cyber Networks Technology Division (CNT) S3233 – S3234 – Computer Technology Division (CTD) S3235 – Network Technology Division (NTD) Telecommunications Network Technologies Branch (TNT): improve network and computer-hacking methods Mission Infrastructure Technologies Branch: operates the software provided above S328 – Access Technologies Operations Branch (ATO): Reportedly includes personnel seconded by the CIA and the FBI, who perform what are described as "off-net operations", which means they arrange for CIA agents to surreptitiously plant eavesdropping devices on computers and telecommunications systems overseas so that TAO's hackers may remotely access them from Fort Meade. Specially equipped submarines, currently the USS Jimmy Carter, are used to wiretap fibre optic cables around the globe. S3283 – Expeditionary Access Operations (EAO) S3285 – Persistence Division
Virtual locations Details on a program titled QUANTUMSQUIRREL indicate NSA ability to masquerade as any routable IPv4 or IPv6 host. This enables an NSA computer to generate false geographical location and personal identification credentials when accessing the Internet utilizing QUANTUMSQUIRREL.
Leadership From 2013 to 2017, the head of TAO was Rob Joyce, a longtime employee who had previously worked in the NSA's Information Assurance Directorate (IAD). In January 2016, Joyce made a rare public appearance, giving a presentation at the Usenix’s Enigma conference.
NSA ANT catalog
The NSA ANT catalog is a fifty-page classified document listing technology available to the United States National Security Agency (NSA) Tailored Access Operations (TAO) by the Advanced Network Technology (ANT) Division to aid in cyber surveillance. Most devices are described as already operational and available to US nationals and members of the Five Eyes alliance. According to Der Spiegel, which released the catalog to the public on December 30, 2013, "The list reads like a mail-order catalog, one from which other NSA employees can order technologies from the ANT division for tapping their targets' data." The document was created in 2008. Security researcher Jacob Appelbaum gave a speech at the Chaos Communications Congress in Hamburg, Germany, in which he detailed techniques that the simultaneously published Der Spiegel article he coauthored disclosed from the catalog.
QUANTUM attacks
The TAO has developed an attack suite they call QUANTUM. It relies on a compromised router that duplicates internet traffic, typically HTTP requests, so that they go both to the intended target and to an NSA site (indirectly). The NSA site runs FOXACID software, which sends back exploits that load in the background in the target web browser before the intended destination has had a chance to respond, although it is unclear whether the compromised router facilitates this race on the return trip. Prior to the development of this technology, FOXACID software made spear-phishing attacks the NSA referred to as spam. If the browser is exploitable, further permanent "implants" (rootkits, etc.) are deployed in the target computer; e.g., OLYMPUSFIRE for Windows, which gives complete remote access to the infected machine. This type of attack is part of the man-in-the-middle attack family, though more specifically it is called man-on-the-side attack. It is difficult to execute without controlling some of the Internet backbone. There are numerous services that FOXACID can exploit this way. The names of some FOXACID modules are given below:
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