Team OS/2 was a crowd-sourced advocacy group formed to promote IBM's OS/2 operating system. Originally internal to IBM with no formal IBM support, Team OS/2 successfully converted to a grassroots movement formally supported (but not directed) by IBM - consisting of well over ten thousand OS/2 enthusiasts both within and without IBM. It is one of the earliest examples of both an online viral phenomenon and a cause attracting supporters primarily through online communications. The decline of Team OS/2 largely coincided with IBM's abandonment of OS/2 and the coinciding attacks orchestrated by Microsoft on OS/2, Team OS/2, and IBM's early attempts at online evangelism.
History
Beginnings Team OS/2 was a significant factor in the spread and acceptance of OS/2. Formed in February 1992, Team OS/2 began when IBM employee Dave Whittle, recently appointed by IBM to evangelize OS/2 online, formed an internal IBM discussion group titled TEAMOS2 FORUM on IBM's worldwide network, which at the time, served more individuals than any other commercial worldwide network. The forum header stated that its purpose was
for the discussion of those things that empowered IBMers, working as a team, can do to promote the success of OS/2, focused on synergy and combining talents to achieve results greater than the sum of individual efforts through teamwork. The forum went viral as increasing numbers of IBMers worldwide began to contribute a wide variety of ideas as to how IBM could effectively compete with Microsoft to establish OS/2 as the industry standard desktop operating system. Within a short time, thousands of IBM employees had added the words TEAMOS2 to their internet phone directory listing, which enabled anyone within IBM to find like-minded OS/2 enthusiasts within the company and work together to overcome the challenges posed by IBM's size, insularity, and top-down marketing style. TEAMOS2 FORUM quickly caught the attention of some IBM executives, including Lee Reiswig and Lucy Baney, who after initial scepticism, offered moral and financial support for Whittle's grass roots and online marketing efforts. IBM's official program for generating word-of-mouth enthusiasm was called the "OS/2 Ambassador Program", where OS/2 enthusiasts company-wide could win Gold, Silver, and Bronze Ambassador pins and corporate recognition with various levels of structured achievement. Both the OS/2 Ambassador Program and Team OS/2 were effective in evangelizing OS/2 within IBM, but only Team OS/2 was effective in generating support for the promotion of OS/2 outside of IBM.
… excerpt ends here. Continue reading the full article.
