computer science

Text (company)

Text (company) is a computer science topic covered in the lgStudy science library. This page brings together a partial reference excerpt, illustrations, worked examples, real-world applications and a short study plan, so you can understand Text (company) rather than just read about it. In short: Text (WSE: TXT), previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk.

Key takeaways

Text (company) belongs to computer science; place it in that map before memorising details.
Learn the definition first, then one example that makes the definition concrete.
Connect Text (company) to a quantity you can measure, compute or draw — that is where exam questions come from.
Reproduce the core statement of Text (company) from memory before moving on to harder problems.

Reference excerpt

Text (WSE: TXT), previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk. The company is publicly listed on the Warsaw Stock Exchange. The company was founded in Wroclaw, Poland in 2002, and also has US offices in Boston, Massachusetts. In 2023, the company rebranded from "LiveChat Software" to "Text" to reflect its broadened focus on artificial intelligence and e-commerce solutions. It serves more than 28,000 paid customers in over 150 countries, including Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal.

History and Milestones Founded in 2002 as LiveChat Sp. z o.o. (LLC) in Wrocław, Poland, the company initially focused on live chat solutions for businesses. In October 2007, it transitioned into a stock company. In October 2006, 50% of the company stock was bought by Capital Partners S.A., an investment and consulting firm publicly listed at the Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A. This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl. In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. After Naspers agreed in June 2011 to sell its entire stake, the founders joined with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company. LiveChat Software was introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC. In 2023, the company changed its name from "LiveChat Software" to "Text" to reflect its expanded product offering and focus on artificial intelligence and e-commerce. It has offices in Wrocław and Boston, Massachusetts, with a global customer base.

Products

Text Text is an integrated suite of customer service and sales products. It integrates with Shopify and WhatsApp, among other services.

LiveChat LiveChat is live support software and help desk software used by companies to communicate with customers using multiple channels: online chat on the website and inside mobile applications, email, and social media, such as Facebook Messenger.

ChatBot ChatBot is a software platform for creating chatbots for business use, released in August 2017. It constructs bots that can integrate with services including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube. In 2020, the number of ChatBot clients reached 1,000, including UEFA, Unilever, HTC, Kayak, Danone, Moody's, and GM. ChatBot supports multiple non-profit organizations, including: European Mentoring and Coaching Council, Musculoskeletal Australia, Operation Kindness and Tinnitus UK. It is mainly used for connecting and engaging with communities, and fundraising.

History ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016. In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform. In September 2017, LiveChat integrated with BotEngine. ChatBot, in its current form, was launched on February 21, 2018. In March 2018, BotEngine was released from its beta version. Later that year, the product was rebranded to ChatBot, following the purchase of the chatbot.com domain. In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook. In May 2020, ChatBot in partnership with Infermedica, launched COVID-19 Risk Assessment ChatBot. In March 2021, ChatBot launched a new version of Visual Builder.

HelpDesk HelpDesk is a system for tracking, prioritizing, and resolving customer support tickets. Customers can send messages to companies through email. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp, or a phone call. All inquiries are collected as tickets and assigned statuses and categories within the application. The application stores customer profiles and the history of their previous messages.

Knowledge Base Knowledge Base is a tool that builds a self-service help center. It can be used both as an internal database for agents and an external public help center for customers. The internal widget is equipped with AI support that suggests articles to answer customer queries.

OpenWidget OpenWidget is a free website widget and plugin software product. It was launched in November 2022. It allows users to add functionality to an existing website using pre-defined apps, such as contact and feedback forms, product reviews and recommendations, and frequently asked questions templates. These widgets integrate with ecommerce platforms, such as Shopify, BigCommerce, WooCommerce, and website builders, such as WordPress. The authors claim "using AI for ecommerce personalization" to be their mission.

Past products Products offered in the past, but currently discontinued are GG Pro (which was a corporate instant messenger) and Chat Server, which was a chat software for moderated chat rooms. Besides developing and selling communication solutions, from 2004–2010, LiveChat Software was the owner of one of the first Polish online chat portals, POLChat. Another product offered by the company was chat.io. It was a chat widget for websites, apps, and social messaging with message sneak peeks, agent ratings, and chat routing. It allowed integrations with multiple communication channels, like Facebook Messenger. The chat.io platform provided APIs to allow developers to build features atop the current offering. The product was discontinued and became a part of LiveChat.

… excerpt ends here. Continue reading the full article.

Illustrations

Worked examples

Example 1 — a first encounter with Text (company)

Start with the simplest possible case. Write down what Text (company) claims or describes in one sentence, then invent the smallest concrete situation in which that sentence is true. In computer science, the smallest case is usually a single object, a single equation or a single measurement. Check that every symbol or term in your sentence has a meaning in that case.

Example 2 — changing one variable

Take the situation from Example 1 and change exactly one quantity: double it, halve it, or set it to zero. Predict what should happen to Text (company) before you calculate. Comparing your prediction with the result is the fastest way to find out whether you understand the idea or only the words.

Example 3 — an exam-style question

Typical questions about Text (company) ask you to (a) state it precisely, (b) apply it to given data, and (c) explain a limitation. Practise writing all three answers in under five minutes; the third part is what separates a full-mark answer from an average one.

Applications of Text (company)

In research: Text (company) appears in computer science research whenever the underlying quantities have to be modelled precisely. Papers usually cite it as a starting assumption and then explore where it breaks down.
In technology and industry: Engineering practice reuses Text (company) in design rules, simulations and safety margins. Knowing the idea lets you read a specification sheet and understand why the numbers look the way they do.
In the classroom: Text (company) is common in secondary-school and first-year university syllabi. It links to neighbouring topics Artificial intelligence companies, Automation software, Business software companies, so understanding it makes those chapters shorter.
In everyday life: Look for Text (company) outside the textbook — in sport, cooking, traffic, electronics or the sky above you. An example you found yourself is remembered far longer than one you were given.

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How to study Text (company) in 20 minutes

Read the reference excerpt below once, without taking notes.
Close the page and write down what Text (company) means in your own words.
Compare your version with the excerpt and mark what you missed.
Work through the three examples above with pen and paper.
Explain Text (company) out loud to somebody else — or to Teacher Smith in the lgStudy chat.

Frequently asked questions

What is Text (company) in simple terms?

Why does Text (company) matter?

Because it connects several computer science ideas at once: it gives you a definition you can apply, a quantity you can calculate, and a way to check whether a result is plausible.

How should I study Text (company)?

Read the excerpt, restate it from memory, then work through the examples and applications listed on this page. The five-step study plan above takes about twenty minutes.

What does this page cover?

It gives you a compact reference excerpt plus original lgStudy explanations, examples, applications and study material on Text (company).