In the North American Numbering Plan (NANP), toll-free telephone numbers have the area code prefix 800, 833, 844, 855, 866, 877, or 888. Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future. 811 is excluded because it is a special dialing code in the group NXX for various other purposes. Calls to the toll-free numbers are charged to the receiving party, and are free to the caller if dialed from land-line telephones, but may incur mobile airtime charges for cellular service.
History Most carriers in the United States and in all of Canada use flat-rate billing for local calls, which incur no per-call cost to residential subscribers. Long-distance calls have higher prices. As regulators in North America had long allowed long-distance calling to be priced artificially high in return for artificially low rates for local service, subscribers tended to make toll calls rarely and to keep them deliberately brief. Some businesses, targeting to sell products to buyers outside the local calling area, were willing to accept collect calls or ordered a special service from the Local Exchange Company, such as Zenith or Commerce numbers, where the called party paid the cost of receiving telephone calls. Initially, all of these calls had to be completed by a telephone operator. The first automated toll-free telephone numbers were assigned with area code 800, created as inbound Wide Area Telephone Service (InWATS) in 1966 (U.S. intrastate) and 1967 (interstate). These terminated on special fixed-rate trunks which would accept calls from a specified calling area with either no limit or a specific maximum number of hours per month. The billing of calls was not itemized and the expensive fixed-rate line was only within financial reach of large corporations and government agencies. Typically, a service provider offered a variety of zones, each costing more than the smaller ones, but adding progressively larger areas from which calls would be accepted for a customer. In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received. By breaking the link between the number's exchange prefix and geographic location, this system opened opportunities for vanity number advertising – an advantage in media like commercial radio where numbers need to be memorable. Prior to the toll-free long distance market was opened to competition after 1986, a customer may have had a multi-carrier toll free number assigned by the Local Exchange Company for intrastate callers and an order placed with a long distance company for interstate callers. A RespOrg system was implemented in 1993 to provide toll-free number portability between rival carriers using the SMS/800 database. Open competition also brought an end to the pattern of long distance subsidizing local service, bringing per-minute charges down to levels where any business could afford to take orders using an 800-number. Originally, 800 service in the US and 800 service in Canada were isolated from each other, but in 1984, an agreement between carriers in the two countries allowed the numbers in each country to be accessible to the other. Providers of 800 service were able to add zones to cover the expanded areas able to be offered. However, toll free numbers in the format of 800-NX2-XXXX may have been working for different customers in the US and Canada and not able to be extended beyond that country's border until the corresponding number became spare and assignable.
Assignment Toll-free telephone numbers in the NANP are regulated by the Code of Federal Regulations (CFR) Part 52 Section 101. RespOrgs assign the numbers in the SMS/800 database. This database is administered by the Number Administration and Service Center (NASC), a service contracted to a private entity by the Federal Communications Commission. The SMS/800 database and RespOrg structure are used in the U.S. and Canada. A few specific exchanges remain reserved or are assigned to specific North American Numbering Plan countries which do not draw numbers from the SMS/800 pool:
Some 800-NXX prefixes are reserved for the following areas: 800-389 for the Bahamas 800-534 for Barbados 800-623 for Bermuda 800-415, 800-751, and 800-907 for the Dominican Republic 800-271 for Trinidad 800-855 is reserved for services for deaf or hearing-impaired users; these TTY-related numbers, operated by individual telephone companies, are assigned directly by the North American Numbering Plan Administrator (NANPA) Several other prefixes, including 800-484, 800-703, 800-744, and 800-904 are reserved by the FCC. The short code 911 is a reserved code used as an emergency telephone number and not available for use as an area code. The sequence 555 is reserved in every toll-free area code (except 800) for future information or directory assistance applications
Operation The first toll-free area code, 800, operated for over thirty years before its 7.8 million possible numbers were depleted, but new toll-free area codes are being depleted at an increasing rate both by more widespread use of the numbers by voice-over-IP, pocket pagers, residential, and small business use, and response tracking for individual advertisements (each ad from each client gets a different freephone number) or sale, lease or shared use. These toll-free numbers can be called from any telephone in the NANP, but the owner (and sometimes the provider) can put restrictions on their use. Sometimes they accept calls only from a specific region. Some are not accessible from pay phones. Calls from pay phones assess the toll-free owner an additional fee in the U.S., as mandated by the FCC. Although toll-free numbers are not accessible outside the NANP, many international telephone services route calls through the U.S. via dial-in portals.
… excerpt ends here. Continue reading the full article.
