The user-subjective approach is the first interaction design approach dedicated specifically to personal information management (PIM). The approach offers design principles with which PIM systems (e.g. operating systems, email applications and web browsers) can make systematic use of subjective (i.e. user-dependent) attributes. The approach evolved in three stages: (a) theoretical foundations first published in a Journal of the American Society for Information Science and Technology during 2003. The paper introduces the approach and its design principles (b) evidence and implementation was published in another JASIST paper in 2008. The paper gives empirical evidence in support of the approach as well as seven novel design schemes that derives from it. It has won the Best JASIST paper award in 2009.(c) specific design evaluation this stage has already begun with evaluation of the first user-subjective design prototype called GrayArea in a Conference on Human Factors in Computing Systems paper published in 2009.
Theoretical foundations The user-subjective approach takes advantage of the fact that in PIM the person who retrieves the information is the same person who had previously stored it. PIM can be seen as a communication between the person and him\her self at two different times: the time of storage and the time of retrieval. The PIM system design should help facilitate that unique communication by allowing the user use subjective (user-dependent) attributes in addition to the standard objective ones. PIM systems should capture these subjective attributes when the user interacts with the information item (either automatically or by using direct manipulation interface) in order to help the user retrieve the item later on. The user-subjective approach identifies three subjective attributes – the project which the item was classified to, its degree of importance to the user, and the context in which the item was used during the interaction with it. The approach also assigns a design principle for each. The principles (discussed below) are deliberately abstract to allow for a variety of different implementations.
The subjective project classification principle The subjective project classification principle suggests that PIM systems design should allow all information items related to a project be classified under the same category regardless of whether they are files, emails, Web Favorites or of any other format. This stands in sharp contrast with the present PIM system design where there are distinct folder hierarchies for each of these formats. The current design forces the user to store information related to a single project in separate locations depending on their format causing the project fragmentation problem.
The subjective importance principle The subjective importance principle suggests that the subjective importance of information should affect its degree of visual salience and accessibility: important information items should be highly visible and accessible as they are more likely to be retrieved (the promotion principle) and those of lower importance should be demoted (i.e. making them less visible) so as not to distract the user (the demotion principle). While the promotion principle is not new and has been widely applied in PIM system design, the demotion principle is novel and has been applied only sporadically in these systems. Currently these systems allow only two options: keeping information (where unneeded information items could clutter folders and obscure the target item) and deleting it (where there is a risk that the item will not be there when needed). Demotion suggests a third option where the item is less visible so it doesn’t distract the user but is kept within its original context in case the user would need it after all.
The subjective context principle The subjective context principle suggests that PIM systems should allow users retrieve their information items in the same context that they had previously used in order to bridge the time gap between these two events. By "context" the approach refers to other information items that were used at the time of interaction with the item, thoughts that the users may have regarding the item, the phase the user got to in the interaction with the item and other people the user collaborates with regarding the information item.
Evidence and implementations
Evidence The user-subjective approach was evaluated in a multioperational designed study which used questionnaires, screen shots and in-depth interviews (N = 84). The research tested the use of subjective attributes in current PIM systems and its dependency on design. Results show that participants used subjective attributes whenever design allowed them to. When it didn't, they either used their own alternative ways to use these attributes or avoided using subjective attributes at all. Regarding the subjective project classification principle – many of the participants' recent files, emails and web pages related to the same projects (indicating that they were working on the same project using different formats), and they had saved files of different format in the same project folders. However, as design does not suggest storing emails and web favorites with files, users avoid doing so. Regarding the subjective importance principle – users tended to retrieve their important information from highly visible and accessible locations offered by current design (e.g. by using the desktop), however since current systems offers no way to demote files of low subjective importance participants tended to use their own walk around ways for doing so (e.g. by moving them to a folder called "old" inside their original folder). Regarding the subjective context principle – participants tended to talk spontaneously about the context of their information items during the interview. These evidence imply that current PIM systems could possibly be improved if it would allow users to make more use of subjective attributes of their personal information.
… excerpt ends here. Continue reading the full article.
